Refund policy

Refund Policy

At STANDARD DEPT., all sales are considered final. We do not offer refunds or returns for reasons such as change of mind, incorrect size selection, or personal preference. However, if you receive an incorrect item (a product different from the one you ordered), you are eligible for a full refund or a replacement at no additional cost. If your order arrives damaged during shipping, you may be eligible for a refund or replacement. To process your claim, you must contact us within 48 hours of delivery and provide clear photographic evidence of the damage, along with timestamps and any other relevant information that helps verify the condition of the package and product upon arrival. Once your claim has been reviewed and approved, STANDARD DEPT. will issue a full refund or send a replacement product, depending on your preference and product availability. 

We sincerely apologize for any inconvenience caused by shipping damage or fulfillment errors. Our goal is to ensure every customer receives the quality and experience that STANDARD DEPT. stands for.